💬 Frequently Asked Questions (FAQ)


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1. How are your hoodies made?



Each hoodie is made to order using high-quality materials and professional printing to ensure long-lasting comfort and colour.

We partner with trusted UK and international print providers through Printify, so your order is produced closest to your shipping location for faster delivery.



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2. How long does delivery take?


Orders are processed within 2–5 business days.

Estimated shipping times:


  • UK: 3–7 business days
  • Europe: 5–10 business days
  • USA/International: 7-14 business days


You’ll receive tracking information as soon as your order ships.



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3. Can I return or exchange my order?


Because all items are made to order, we can only accept returns for:


  • Incorrect or faulty items
  • Damaged items during delivery


If this happens, please email support@themeseries.co.uk within 14 days of delivery with your order number and a photo of the issue.



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4. How do I know my size?


Please refer to our Size Guide on each product page.

Our hoodies have a classic unisex fit, so if you prefer an oversized look, we recommend ordering one size up.



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5. How do I care for my hoodie or sweatshirt?


To keep your Me Series hoodie soft and vibrant:


  • Machine wash cold, inside out
  • Use mild detergent
  • Do not bleach
  • Tumble dry low or air dry
  • Do not iron directly on the print




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6. What payment methods do you accept?


We accept all major payment methods including:


  • Visa, Mastercard, American Express
  • PayPal
  • Apple Pay / Google Pay


All payments are processed securely through Shopify Payments.



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7. Do you ship internationally?


Yes! We ship worldwide 🌎

Shipping rates and times vary by destination — you’ll see the exact cost and estimate at checkout.




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8. Can I update my shipping address after ordering?


If your order hasn’t entered production yet, we can update the address.

Please email support@themeseries.co.uk as soon as possible with your order number and correct details.




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9. Do you offer gift wrapping or personalised notes?


Currently, we don’t offer physical gift wrapping, but you can add a personalised message at checkout, which will appear on your packing slip (without prices).




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10. How can I contact you?


You can reach us anytime via email at support@themeseries.co.uk

We aim to reply within 1–2 business days.